I am attempting to create a teams task document that collects and updates subtask from a project plan in a completely separate document, and imports (via webhook) new helpdesk tickets in Freshdesk (adds and changes “task name, status, ticket#” ). My goal is provide my team a 360 degree view of all task my team is working on in one plan of glass (project task, break fix task), and as a resource allocation tool.
Questions (sorry two weeks new to CODA-not a programmer):
- is what I’m attempting possible?
2)Am I barking up the right tree, or should I rethink my approach
- Does anyone have an example of how this might be accomplished?