Coda and Zendesk Chat Intergration

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#1

Hi,

I would like to ask if there is a way I can Integrate the statuses of Coda and Zendesk Chat. What I mean, if I change the status in Coda to “Online” the Zendesk Chat status will also be updated automatically “Online” and if I change the status in Coda to “Break”, “Lunch” or any status except Online then Zendesk chat will be changed to “Invisible”. Thanks in Advance!

#2

Don’t think it’s possible. Most likely route would be Zapier Pack for Coda, but Zendesk Chat doesn’t seem to have an integration with Zapier yet.

#3

@Nick_HE

Thanks for that. May I know if API key is available if I go in the direction of creating a code application so i can link the 2 app?

#4

Yep that’s a possibility actually.

Details here.

Caveats:

  • I’m not aware of any webhooks functionality, so your app would have to poll the coda doc every X seconds
  • There is a delay between when things are updated in a doc, and when the change is visible via the API. In my experience it’s somewhere in the 10-20sec range, so not sure if that’s too slow for your use case once you add in polling frequency, some time for your app to process, etc.

Edit: one other option is that buttons in coda can open URLs. They can’t do it in the background like a fetch(), it actually opens a new tab. But maybe you could set something up where clicking the “I’m active” button takes multiple actions:

  1. Set status to active in Coda
  2. Open URL in new tab, which is your app with a URL parameter ?status=active
  3. Your app takes that and updates Zendesk Chat status
  4. Your app redirects the user to Zendesk Chat
#5

@Nick

Can you help me creating a formula in coda that will redirect to Zendesk Chat? Thanks

#6

Looking into this further and I don’t think you’ll be able to do it, because I don’t think you can set an agent’s status via the API.

See request here: API Command for Setting an Agent's Status – Zendesk help