Copying Template Not Working - Intercom Feedback

#1

I’m trying to copy the intercom feedback template but have received the spinning wheel after numerous attempts while refreshing and clearing cache.

I saw the feedback with this issue from July 9th to try again and that it should appear instantly.

Issues are similar and I do not understand how to fix this if it doesn’t appear as it did for the July 9th user after 2 hours.

I’m using Chrome on a Mac if that helps diagnose the problem.

Thank you!