Get team feedback on knowledge base pages

Our small team mostly uses Coda for our “playbooks” which provides steps and guidance related to our technical consulting work. Short of having built-in analytics on page views across the team, I’m trying to come up with a good way to track the usefulness of pages. One idea I had was to add a short form at the bottom of each page that adds a record to a central database which includes: page link, user, page score (1-5 in terms of usefulness), date, and a comment field. I’d ask our team each time they viewed a page to add a score and any notes and submit it.

Over time, we’d be able to figure out things like which pages are visited the most, which need work, which are completely ignored, etc. We’d also have data on who is using the playbook frequently.

Any suggestions on how to do something like this? I don’t want to go crazy building complicated things, but I’m sure people have clever ways of doing this. Thanks in advance.

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Hey Greg,

If it’s possible for your use-case to store the playbooks in a table, then you could:

  • Create an additional feedback table + form
  • Create a ‘calculated’ canvas column in the playbook table
    • Formula: Embedded form with current playbook as a hidden parameter
  • Adjust the details view of the playbook table, so that the form appears just below the content

Here you have a simple demo to give you ideas.

Hope this helps,
Pablo

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