Hi guys, just wanted to shed some light on this here. The short of it is we had a huge spike of usage (maybe from new users signing up 
) around 6am PDT, which led to some performance issues affecting a subset of users. It looks like the degradation wasn’t severe enough for our automated systems to wake up on-call engineers, and it self-healed over time. We’ve since fixed the underlying problem so it doesn’t happen again.
With respect to priority support, we’re now prioritizing requests from paying customers in our support queue. However, at this time we still haven’t expanded support outside of normal business hours in Pacific Time (California), which is why you didn’t hear from us at that time. We’ll be working on adding support in other timezones in the future, but as you can imagine this will take some time for us to hire and train staff, etc.