Can't share to my business email but it works the other way around?

[Claudia_Steynberg]

Hi Coda community,

I recently changed my emails as I tested Coda with designer@claudiasteynberg.com then migrated to my business email hello@howaboutnow.design. both are Gmail but weirdly I can share documents from my designer@ email to my hello@ but not the other way around. I get this error:

I have tried to duplicate the doc and reshare, but the error persists.

Can anyone help? I tried to search but unable to figure out what’s different and why it only works for designer@

[Ryan_Hubbard1]

I found 2 posts talking about this.

The one below suggests that if you’re on a business domain that you need a paid plan but I couldn’t find anything in the coda help so would need Codan to chime in here.

Cross Domain Sharing Possibility

Hi Scott! Yes, I’m try! I receive one feedback from Coda Support about it. I need the Enterprise Plan to can do it with my Docs… I using now the Trial Version. It’s my problem. Thanks for your contact and support.

This post say you can invite the email to the Workspace to get around the issue:

Cross domain sharing

Hi we’re evaluating Coda for our org and I want to make sure I’m understanding the limitations of sharing. Is it true that I cannot share a doc with someone who’s email is associated with a different domain? that is, if my email is .google.com I cannot share it with .yahoo.com? We are a team of volunteers and our org does not have its own domain so this is pretty much a non-starter for us Thanks!

You may want to get clarity from support on why this is happening. If you do please post it here. Good luck!

[Claudia_Steynberg]

Thanks Ryan, I have found those but still seems strange that it works one way but not another as both emails are ‘business’ emails. Will contact support to see if there might be a reason for this.