I love Coda so far, it’s more advanced than Notion and makes me want to switch. However, the lack of infinite page nesting is a core problem and makes it too complex to bring over my current setup.
So for the time being, I wanted to cancel my Pro plan only to find out I need to email sales. The context matters very much here. The fact I can autonomously sign up and setup my billing but not manage or cancel it is a disappointing practice to say the least. As a product designer who has designed high retention SaaS products, this is a very cheap, annoying and unnecessary retention tactic.
What could be done in a few clicks and less than 10 seconds, turns into a multi-interaction drawn-out sequence that requires me to open my email, write something to sales, wait for a reply and leaving me wondering what information I need to provide, whether or not the downgrade process will only be intelligently applied before the next charge or will they downgrade now, how long will they take to reply, etc.