Image uploading is too slow

I have uploaded images less than 1MB, but the upload is never completed.
Loading icons don’t disappear. (I waited for at least 5 mins.)

1 Like

Sometimes for whatever reason you have to cut the image (highlight and ctrl+x) and then paste again (ctrl+v), then it will work.

@Connor_McCormick
There is no difference on that method for me.

And sometimes it failed to uplaod the image files with non-alphabetic character name.

Same here. I have problems adding images. Often it don’t finish the upload. The pictures are about 100kb

Dear @Changjun_Lim and @Mischka, welcome to the community.

Good that you report, but as the functionality is still in Beta, the chance for bugs or functionality issues remains still higher then when it’s released.

Let’s hope that the engineers soon will get this feature stable, as we all love it!

uploading images is not a beta thing it’s been here for a while. Attaching files is beta, but that’s different.

They are just trying to upload an image to the coda canvas, which should work. I think that this was a bug and it was detected and fixed!

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Agreed, uploading times are totally unacceptable. Files less than 1MB taking forever for me too.

Whenever I use an iPhone, image upload is a pain. Sometimes it fails completely. It doesn’t matter if if I’m using an iPhone 8 or 11.
On the other hand, Android phones doesn’t seem to have this issue. I have a Oneplus 7 pro and I upload lots of pictures. I works just fine. It’s not as fast as I wished but it’s way better then using an iPhone.

this has also become very slow for me as well. Trying to upload a custom splash image is taking 10 minutes for an 85kb file.

I’m looking at the “Network” tab in the developer tools and I see the image blob upload almost instantly so the issue must be some logic or processing afterwards? Seems like a bug?

UPDATE: Could be an issue either more prominent or only occuring with Microsoft Edge (the new version using Chromium as a base) Seems to upload much much faster with Chrome (splash image)

UPDATE 2: Seems to be in general image uploads in Microsoft Edge not working well.

Hi @Colin_Nickerson ,
Do you mind writing in to support and sharing a doc you are seeing the slow upload times in? It looks like something strange is happening, and we need access to your doc to help debug further :smiley:
Thanks!
Betty

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Hey Betty

Not sure if I can share the entire doc due to NDA I have with the project/company. However, I can confirm it is doc specific. The doc has a lot of content so perhaps it is related to that.

In edge, I see the following error. Note that I do not get it in Chrome with the same doc. I also do not get it in Edge with a fresh doc

Unfortunately the code is obfuscated but here is the value of t.headers

{
“Accept”: “text/plain”,
“X-Csrf-Token”: “ZFFLWO13anJmThG7”,
“content-disposition”: “attachment; filename=Ink%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings.png”,
“x-amz-content-sha256”: “645a89e61147f7cd53f058ab6d4a38a0bdca73a9a906d8a96c29c3287600a41f”,
“x-amz-meta-filename”: “Ink%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0AInk%20Drawings%0D%0A”,
“policy”: “eyJleHBpcmF0aW9uIjoiMjAyMS0wNS0yNlQwODo1OToxOC4yNDhaIiwiY29uZGl0aW9ucyI6W1siY29udGVudC1sZW5ndGgtcmFuZ2UiLDAsMjA5NzE1MjBdLFsic3RhcnRzLXdpdGgiLCIkQ29udGVudC1UeXBlIiwiaW1hZ2UvIl1dfQ==”,
“content-type”: “image/png”,
“x-amz-meta-mime-type”: “image/png”,
“x-amz-security-token”: “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”,
“x-amz-date”: “20210526T075918Z”,
“Authorization”: “AWS4-HMAC-SHA256 Credential=ASIAQNTH22RI3VHJSPXC/20210526/us-west-2/s3/aws4_request,SignedHeaders=content-disposition;content-type;host;x-amz-content-sha256;x-amz-date;x-amz-meta-filename;x-amz-meta-mime-type;x-amz-security-token,Signature=3cfa5f6fc37f2722e4ef5df8cddce36de1770f9a2023abbe7521bd13314286bc”
}

1 Like

Sorry for the delayed response! I was out last week :slight_smile: It looks like you hit a bug with how we’re encoding filenames. The fix should be deployed tomorrow. I’ll check back in with you when it is to make sure it’s resolved :pray:

2 Likes

Hey @Colin_Nickerson ,
Just wanted to check in and see if you’re still experiencing this issue.

Nope! All resolved! Thanks for checking in Betty.

1 Like