Software Quality, Bugs, and SLAs

Hi! I wanted to share my process on improving software quality, codafied into a published doc:

The idea is pretty straightforward: prioritize your bugs, and set a threshold per priority. When your bug counts exceed that threshold, stop doing feature work and pay down bug debt. Over time, you can reduce the thresholds to improve quality even more.

Please let me know what you think!
-Rushabh

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