That’s so strange to hear it from so many people that they cannot reach a live person. It’s never been like that for me . Maybe you click the canned-response bubbles? I always just keep typing messages so that it puts a human on another end.
Also you could check if you’ve made the pack in the same workspace that you’re setting up your Stripe. If you hve multiple workspaces you could miss that. It’s virtually impossible to know in which workspace your pack is because it shows up at every
Hi @Piet_Strydom - Unfortunately the workspace your Pack belongs to isn’t show in the UI, but Support can find it. I looked it up and I think your Pack is part of the wrong workspace, and it will need to be moved. I’ve added an internal note to your support ticket and they should be able to escalate it to someone that can move the Pack to the correct workspace.
Wish I knew!! It is a recurring problem. I had thought that I took care to make sure I created the pack from inside my own workspace, because I frequently had problem with new doc getting created in the doctorate workspace. I’ll just blame it on long covid - convenient escape…