Hi @Susan_M_Davis !
Iโm not sure but I think this might linked to this recent bug report in some way
(Itโs either that or thereโs a brand new bug related to Intercom )
The last reply on the topic was this one
โฆ So I guess Intercom should be back on track soon
As for contacting the Support, maybe you could try to send a mail at help@coda.io