Hi - I’m building out an internal documentation system in Coda for my IT services business, and I would love to be able to make it a one-stop shop for managing customer support tickets, as having them right next to the documentation would be very valuable.
I see there’s an integration with Intercom, so I’m wondering if it’s intended for this purpose. Could I embed Intercom into a Coda section called “Service Desk”, and have support agents work entirely within Coda? With that integration, could they click on a ticket, view the full thread, reply, and change the ticket status (pending, closed, etc) without ever leaving Coda?
Assuming that’s all possible, the pipe dream would be to associate Intercom tickets with tables for People, Companies, and Assets, so that a ticket is automatically linked to a person’s record in our documentation, the company they work for, and the assets they’re listed as an owner of (e.g. a certain laptop that we manage). That way a support agent wouldn’t have to go hunting for information on that person, it would surface right next to the ticket automatically. Is this possible?