Gmail No Longer Rendering HTML?

Hi there!

I have been sending HTML-formatted emails via buttons in docs for quite some time… and all of a sudden, the email sent is no longer rendering the HTML.

I have all of my HTML in a field with the following formula…

Concatenate("<div style=\"font-family:Helvetica;\"><p><big>Hi there, ", thisRow.[Full Name], "!</big></p>", "<p>Welcome to the ABC Program.</p><br><b>Important Documents:</b><br>", thisRow.[ABC Documents HTML], "</div>").ToText()

It yields the following (replaced google drive links with gibberish for privacy purposes :slight_smile: )

<div style="font-family:Helvetica;"><p><big>Hi there, Alli Alosa!</big></p><p>Welcome to the ABC Program.</p><br><b>Important Documents:</b><br><ul><li><a href="">ABC Brochure</a></li><li><a href="">ABC FAQs</a></li></ul></div>

This email was rendered correctly up until just a couple of days ago. Now, it sends just the text instead of the formatted HTML. Any thoughts on what might be happening here?

Thank you!

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Hi @Alli_Alosa,

We add a fix that allows line breaks to be consistent in Gmail when using text from columns and this fix has caused full HTML emails to break. Thank you for posting how you use it so we can look into this and see if there is a way for us to have both.

I’ll pass this info along to the engineers.


Hi @Alli_Alosa,

We’ve rolled back the change that caused this to break so your emails should be back to working as they were before. You might need to refresh the doc to see the change.

1 Like