How Does Sort Order Work?

I recall that choosing to sort by a column would sort according to the order created in the column, ie having a task tracker select list with priorities would sort according the order you made in the list of priorities (low, medium, high would sort that way, either ascending or descending).
Coda support is claiming that I need to have a numerical value to sort??
Tell me what is the point of having a sort order by any column if it doesn’t actually sort by that column, but instead I would need to add a numerical value??

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