Hello!
I have a doc that we as a queue and it assigns tasks to team members based on allocation.
Recap:
Yesterday our queue stopped populating team member tags which linked to individual docs. The operator helped me change the column with team member names from a text column to a people column to get the tagging back up and running.
New issue: Last night our allocation system/formula that tells our main queue to populate team members (based on work load) when a new row is added, stopped working. The tags work still, but nothing populates when you add a new row.
Main Questions:
- Could changing the team member column from text to a people column have broken an allocation formula somewhere?
- What can I do to ensure the proper formula is set up between the allocation and people column?
- Could this be a capacity issue?
I’ve been waiting since 4:30pm PT yesterday for help, so anything would be great!
